Return & Refund Policy
Return & Refund Policy
At Vana Accessories, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may request a return or refund according to the following conditions.
Return Period
Customers can return the order with the shipping representative at the time of receiving the order.
Return Conditions
To be eligible for a return or refund, the item must meet the following requirements:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- The item must not be damaged or altered.
- Proof of purchase or order number must be provided.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Products damaged due to misuse
- Products returned without original packaging
- Products showing signs of use or wear
Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original method of payment within 7–10 business days.
Shipping Costs
Shipping fees are non-refundable
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please return it with the shipping representative at the time of receiving the order.
Contact Us
For any questions regarding returns or refunds, please contact us at:
Email: info@vana-accessories.com
